How to claim

Process for claiming at hospital

If you go to the doctors and need to be admitted to hospital, show them your claims card so they can record your customer number. You’re covered for treatment in a private hospital and your doctor can help book you in.

Before going into hospital

The hospital admissions department will contact to make sure your insurance is paid up and that you’re covered for the treatment you are receiving.

You may also be required to pay your excess. There is an excess of $500 per admission with an annual cap at $500 for singles and $1000 for families. The hospital will contact you directly if they have any questions.

When you are admitted to hospital

If you haven’t already, you’ll be asked to pay your $500 excess when you’re admitted.

After leaving hospital

The hospital will send their bill to We’ll cover the full cost of the hospital accommodation.

The doctors will send you their medical bills. Send them into so we can pay our benefits. Depending on what your doctor charges,’s benefits may not cover the full cost, so you’ll have to pay the difference.

We hope you’ll never need it, but you can relax knowing has got your back.